Guides for MSPs
NOC coverage, explained without the sales pitch.
What a NOC costs, how MSPs cover nights, NOC vs SOC, and what to document before you outsource. Written by network engineers who run overnight coverage.
Buyer's guide
Outsourced NOC Services for MSPs: A Practical Buyer's Guide
What an outsourced NOC actually does, Tier 1 vs Tier 2, pricing models, red flags, and the questions to ask before you hand over your clients' networks.
Cost & pricing
How Much Does a NOC Cost? In-House vs. Outsourced, With the Math
The staffing math behind NOC coverage, the hidden costs of an in-house night shift, how outsourced NOC pricing works, and how to compare quotes fairly.
Fundamentals
NOC vs. SOC: What's the Difference, and Which Does Your MSP Need?
A plain-English comparison of a network operations center and a security operations center: goals, alerts, skills, where they overlap, and how handoffs should work.
Coverage models
After-Hours NOC Coverage: 4 Ways MSPs Cover Nights
On-call rotations, in-house night shifts, follow-the-sun and outsourced NOCs compared, plus how to measure your overnight alert load before you choose.
Checklist
The NOC Runbook Checklist: 12 Things to Document Before You Outsource Night Coverage
Exactly what an outsourced NOC needs from you before go-live, what 'good' looks like for each item, and a runbook template you can copy.
Your next step
Your clients' outages fixed at 3 AM. You stay asleep.
Take the 2-minute fit check and see whether senior-led, runbook-first overnight NOC coverage fits your MSP, and which plan makes sense.
Start the fit check