The hire who doesn't stay
You spend months training an overnight tech. Then they move to days, or move on, and you start over.
For MSPs · Overnight NOC from $2,450/mo
Your clients' outages fixed at 3 AM.
You stay asleep.
A senior-led NOC team works your alerts and tickets every night, Monday to Friday, inside your runbooks and your PSA. You wake up to a one-page report: what broke, what got fixed, what needs you. Live in 2–4 weeks.
- Senior-led, every account
- Your tools, your runbooks
- White-label
- US LLC, insured
- Bessnetic NOC
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- New York
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- Los Angeles
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Senior-ledA senior German engineer leads every account
Full-stack NOCNetwork, servers, cloud & apps
US LLCTech E&O and liability insured
Up to 24 hPower autonomy · diverse WAN
US & EuropeServing MSPs on both sides of the Atlantic
The night-shift problem
You've tried to staff nights.
You know how it ends.
The pager that never sleeps
Your best engineers carry on-call. Every 3 AM wake-up gets paid back the next day in slower work and worse calls.
The "cheap" offshore desk
Reading off scripts, forwarding tickets, and nobody on shift who can read a routing table or a firewall log.
The client who noticed first
Nothing hurts the relationship like your customer reporting the outage to you at 7 AM.
Where Bessnetic NOC sits
Your 10 PM is 6 AM in Europe.
Bessnetic NOC runs from Tbilisi and Batumi, Georgia, on Europe's eastern edge (UTC+4). When the East Coast shuts down, the engineer covering your night is starting a normal, rested working day. No 3 AM fatigue, no fourth coffee, no blurry decisions.
- Your choice of overnight window. East, Central, Mountain or Pacific.
- Georgia doesn't observe DST. The window moves one hour with US daylight saving, and your schedule is planned around it ahead of time.
- Live overlap with your day team at handover and again at morning report.
Your team New York · ET
Bessnetic NOC Europe · Tbilisi · GET
Your day team
Handover
Covered by Bessnetic
How it works
Set up once. Then the same rhythm, every night.
One-time · Before go-live
Onboard on your terms
You hand over your SOPs, runbooks, escalation matrix and tool access. They get mapped, the uncomfortable questions get asked, and your team gets shadowed before anything goes live. It happens once, over two to four weeks.
Then, every night
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1
18:00 ET
Evening handover
Your day team passes the baton: open tickets, approved change windows, known issues, VIP clients, watch items. It's a written handover and nothing gets lost.
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2
22:00 – 06:00 ET
The night, handled
Alerts get monitored, triaged and fixed inside your runbooks. Anything outside them goes up your escalation matrix exactly as you defined it. Every action is logged in your PSA.
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3
06:00 ET
Morning report
You wake up to a short shift report: what fired, what got fixed, what needs your decision. It's written so you can read it over coffee without having to decode anything.
Scope · Full-stack NOC
Everything your business runs on. Kept up and running.
Bessnetic NOC keeps everything your clients need to do business online overnight: the connection, the network, the servers, the cloud and the apps people log into in the morning. Every alert gets watched, triaged and worked, not forwarded, by a team led by a senior engineer.
NET
Network
Circuits and optics, switching and VLANs, Wi-Fi, OSPF and BGP routing, firewalls, IPsec and WireGuard VPNs, WAN / SD-WAN failover, carriers and remote hands.
SYS
Servers & cloud
Windows and Linux servers, VMware and Hyper-V, storage, Azure and AWS resources, backup jobs and replication, patching in approved windows.
APP
Apps & services
Service and website availability, Microsoft 365 and Entra ID health, DNS, DHCP and AD, certificates and domains, scheduled jobs and line-of-business apps.
Monitor · Triage · Escalate
- Alert monitoring in your NMS / RMM (SNMP, syslog, agents, flows)
- Device, server, service and link availability triage
- Ticket creation and enrichment in your PSA
- Escalation exactly per your call tree and client preferences
- ISP and carrier ticket opening, follow-up and chasing
- Backup job, disk, certificate and circuit health checks
Diagnose · Remediate · Restore
- Network incidents: routing, switching, loops, failover
- Server incidents: services, disk, CPU / memory, hung VMs, restarts
- Firewall, site-to-site and client VPN incidents
- WAN / SD-WAN failover validation and carrier escalation
- Failed backups, replication and storage alerts
- Microsoft 365, AD, DNS and application service restores
- Patching and approved after-hours changes in maintenance windows
Out of scope
A NOC isn't a SOC or a helpdesk. Security incidents and end-user requests go straight to your SOC or on-call per your matrix, with a clean note on what the systems looked like.
- Threat hunting & SOC response
- End-user helpdesk calls
- Desk-side & endpoint support
- Unapproved changes
- Project work outside your SOPs
Works inside your stack:
- Cisco / Meraki
- HPE Aruba
- Ubiquiti UniFi
- Fortinet
- Palo Alto
- Sophos
- OPNsense / pfSense
- SonicWall
- WireGuard / IPsec
- ConnectWise
- Autotask
- HaloPSA
- NinjaOne
- N-able
- PRTG
- Zabbix
- LogicMonitor
- Teams / Slack
Process discipline
Your runbook is the law.
No cowboys at 3 AM.
You've spent years building processes that keep your clients stable. A night shift should protect them, not "improve" them while you're asleep.
"The best night shift is the one you never have to think about. Until you read the morning report and realize how much it handled."
Runbook-first
If a step isn't in your SOP, it doesn't happen until you approve it.
Your escalation matrix, exactly
Who gets called, when, and how, down to the client who wants a text instead of a call.
Change discipline
No unapproved changes. Change freezes are respected, and maintenance happens only inside the windows you approve.
Documented to audit grade
Every action, timestamp and decision is written into your ticket, ready before your first meeting.
Your brand, your voice
White-label is optional. Your clients only ever hear your company name.
Least privilege
Named accounts through your PAM / VPN. You can revoke them in seconds.
OpSec baseline
The security baseline you'd demand from your own team. Then some.
You're handing over the keys to your clients' networks, so this baseline isn't optional. It applies on every shift, from day one.
Diverse, redundant WAN
Independent uplinks on separate carriers and media (fiber plus cellular backup) with automatic failover. A single ISP outage doesn't end your coverage.
Up to 24 h power autonomy
UPS and battery systems sized for up to 24 hours of runtime for the ops workspace and network stack. A grid outage doesn't end your shift.
Two separate ops sites
Tbilisi and Batumi are roughly 300 km apart. If one site has a local problem, the shift continues from the other.
Dedicated, hardened devices
Company-owned machines used only for your work. Full-disk encryption, EDR, locked firmware. No BYOD and no personal use.
MFA everywhere
Phishing-resistant hardware keys wherever your stack supports them. Shared logins and SMS codes aren't accepted.
Segmented ops network
Your client work runs on an isolated, segmented network with encrypted DNS and egress filtering, kept apart from everything else.
Your vault, not ours
Credentials stay in your password manager or PAM and are never stored locally. Access is revocable instantly, by you.
EU-grade data handling
German-led, with a GDPR mindset by default. NDAs and data processing agreements are standard, not upsells.
Logged & auditable
Screen-lock and clean-desk policies, documented on- and offboarding, and a session trail you can review.
Contracting & insurance
Easy to sign. Easy to get past procurement.
You don't have to explain a foreign vendor to your legal team or your clients. You contract with a US company, and the insurance your MSP agreements ask for is already in place.
A US company
Your agreement is with Bessen International LLC, the US company behind the Bessnetic brand, invoiced in USD. No cross-border paperwork on your side.
Errors & omissions
Technology errors & omissions insurance covers the professional work done on your clients' networks.
Third-party liability
Third-party liability insurance in place. A certificate of insurance is available on request.
Paper-ready
Mutual NDA and data processing agreement up front. Your vendor security questionnaire gets answered in full.
Who's on your network at 3 AM
German engineering.
Georgian daylight.
Your coverage is led by a senior German network engineer who designs and manages client networks every day. They know what your morning looks like when the night went wrong, and they make sure it doesn't.
Beyond US night coverage, Bessnetic manages networks for businesses and MSPs across Europe.
Operations run from Tbilisi and Batumi, Georgia. You get a time zone that fits US nights naturally, strong fiber connectivity, and a fast-growing, English-fluent engineering talent pool, all held to a German standard of precision, documentation and reliability.
UTC+4No daylight-saving drift on our side. The US East Coast night falls in a normal working day here.
Senior-ledA senior engineer leads every account. No script readers, just people who work the problem.
EN / DEClear, written-first communication in fluent English. Your tickets read the way you'd write them.
MSP DNABuilt by someone who runs an MSP and knows SLAs, clients and the pressure behind them.
Case studies · Installed in Munich, managed remotely
Installed on site in Munich. Managed remotely ever since.
Bessnetic set up these businesses' networks and services on site in Munich. Since go-live, Bessnetic NOC runs them remotely: monitoring, patching, firewall and Wi-Fi changes, Microsoft 365 and Intune, and support for their staff. The engineer covering your nights does this work every day.
IT hardware distributor · Munich
Fully managed by Bessnetic NOC
1 → 3open Wi-Fi to segmented networks
From one consumer router to a segmented, fully managed network
Before: a multi-million-euro business running on one consumer 5G router. Staff, guests and IoT shared a single open Wi-Fi with no segmentation, no monitoring and no security standard.
On site · MunichInstalled once
Remote · Bessnetic NOCManaged & patched ever since
Installed on site
- Wired UniFi network: gateway, switching, access points
- Three SSIDs mapped to three VLANs: Internal, IoT, Guest
- Firewall policy blocking all inter-VLAN traffic
- Microsoft 365, Intune and server setup
- Full documentation and handover
Managed & patched remotely
- Monitoring and alerting on network, servers and Microsoft 365
- Firmware, server and Windows patching in planned windows
- Microsoft 365 and Intune: users, devices, policies
- Firewall and VLAN changes under change control
- Remote support for their staff
Window manufacturer · Munich
Fully managed by Bessnetic NOC
4 daysonline through a carrier outage
A carrier outage on a Saturday, and the business stayed online
The incident: a WAN fault on the carrier side took the line down on a Saturday. The 5G failover path kept the business online for four days, while the carrier got escalated until the line was repaired. Without it, they'd have been offline until Monday just to reach the provider.
On site · MunichInstalled once
Remote · Bessnetic NOCManaged & patched ever since
Installed on site
- UniFi network: gateway, switching, Wi-Fi
- 5G failover WAN as a second, independent path
- Secured, central accounts instead of shared logins
- Microsoft 365, Intune and server setup
- Documented network and access
Managed & patched remotely
- WAN, device and server monitoring with alerting
- Carrier escalation and follow-up on every fault
- Firmware, server and Windows patching in planned windows
- Microsoft 365 and Intune: users, devices, policies
- Remote support for their staff
What "managed" means here
The work Bessnetic NOC does for them every week, and for you every night
- Monitoring & alerting
- Server & Windows patching
- Firmware & maintenance windows
- Microsoft 365 & Intune
- Firewalls, VLANs & guest networks
- Site-to-site & client VPN
- WAN failover & carrier escalation
- Wi-Fi & roaming
- 802.1X
- Remote user support
- Change control
- Documentation
UniFi · HPE Aruba · Cisco · OPNsense / pfSense · Sophos · WireGuard · IPsec · Microsoft 365 · Intune
Pricing
Monthly retainer. Predictable nights.
Monday to Friday overnight coverage, for less than the fully loaded cost of one US night hire, and without the turnover.
Night Watch
Tier 1 · Eyes on everything
$2,450/mo
For MSPs who need reliable overnight eyes, clean tickets, and escalation they can trust.
- Mon–Fri, 8-hour overnight window
- Up to 500 monitored devices
- Alert monitoring & triage
- Ticket creation in your PSA
- Escalation per your matrix
- Morning shift report
Night Shift
Tier 1 + 2 · Fixes, not just forwards
$4,450/mo
For MSPs who want issues resolved overnight, not just logged for the morning.
- Everything in Night Watch
- Up to 1,500 monitored devices
- Runbook-based remediation
- Network, server, backup & cloud fixes
- ISP & carrier escalation management
- Approved maintenance windows (up to 4 h/mo)
- Monthly service review
Night Command
Dedicated · Your senior engineer
$7,900/mo
For MSPs who want a dedicated senior engineer as a true extension of their team.
- Everything in Night Shift
- Dedicated senior engineer, subject to availability
- Extended windows up to 12 h
- After-hours changes & projects
- Runbook development & review
- White-label client communication
- Direct Teams / Slack bridge
Weekend and US-holiday coverage available as an add-on. Larger environments are quoted on request. All plans start with a structured onboarding and a shadow week.
Guides for MSPs
Straight answers on NOC coverage.
What a NOC costs, how overnight coverage works, and what to document before you outsource it.
Buyer's guide
Outsourced NOC Services for MSPs: A Practical Buyer's Guide
What an outsourced NOC actually does, Tier 1 vs Tier 2, pricing models, red flags, and the questions to ask before you hand over your clients' networks.
Cost & pricing
How Much Does a NOC Cost? In-House vs. Outsourced, With the Math
The staffing math behind NOC coverage, the hidden costs of an in-house night shift, how outsourced NOC pricing works, and how to compare quotes fairly.
Fundamentals
NOC vs. SOC: What's the Difference, and Which Does Your MSP Need?
A plain-English comparison of a network operations center and a security operations center: goals, alerts, skills, where they overlap, and how handoffs should work.
FAQ
Questions you should ask any NOC.
What is an outsourced NOC?
An outsourced NOC (network operations center) is an external team that monitors your infrastructure (networks, servers, cloud and applications), triages alerts, opens and works tickets, and escalates incidents on your behalf. For MSPs, it typically covers the hours your own team can't staff, such as nights, so outages get handled before clients notice them.
How much do outsourced NOC services cost?
Bessnetic's monthly retainers start at $2,450 for Tier 1 overnight coverage (monitoring, triage, escalation), $4,450 for Tier 1 + 2 with runbook-based remediation, and $7,900 for a dedicated senior engineer. All plans cover Monday to Friday nights with an 8-hour window by default. Weekend and holiday coverage is available as an add-on.
Is Bessnetic a 24/7 NOC?
Not by default, and that's deliberate. Core coverage is the overnight window Monday to Friday, the shift most MSPs struggle to staff. Weekend and US-holiday coverage can be added, and Night Command extends windows up to 12 hours.
What's the difference between a NOC and a SOC?
A NOC keeps infrastructure available and performing: networks, servers, cloud and applications. A SOC hunts and responds to security threats. Bessnetic is a full-scope NOC. Security incidents get escalated to your SOC or on-call per your matrix.
Which hours do you cover?
By default you get an 8-hour window Monday to Friday, for example 22:00–06:00 Eastern. You pick the window that fits your gap, whether you're on Eastern, Central, Mountain or Pacific time. Night Command extends coverage up to 12 hours.
What exactly is in scope?
Everything a NOC normally covers: networks (circuits, switching, Wi-Fi, routing, firewalls, VPNs, WAN failover), servers and virtualization, storage and backups, cloud resources, Microsoft 365 and identity health, and application and service availability. SOC threat response and end-user helpdesk calls aren't part of a NOC. Those get routed to your SOC or on-call per your matrix, with a note on what the systems looked like at the time.
Do we have to switch tools?
No. Work happens inside your NMS, RMM, PSA, documentation platform and chat. Tickets land where your team already looks, using your categories and naming conventions.
How is access to our systems controlled?
Through your access controls: named accounts, your VPN or PAM, your password vault, hardware-key MFA wherever supported. You keep full visibility and can revoke access at any time.
What happens when something isn't in the runbook?
It gets escalated exactly per your matrix, with a full diagnostic summary so your on-call can make a decision in minutes. Nothing outside your SOPs gets improvised. Afterward, you get a suggested runbook addition so it's covered next time.
Who do we contract with, and are you insured?
You contract with Bessen International LLC, a US company. Bessnetic is its brand and DBA. Invoices are in USD. Technology errors & omissions (Tech E&O) and third-party liability insurance are in place, and a certificate of insurance is available on request.
Do you work with companies in Europe?
Yes. Alongside US overnight coverage, Bessnetic works with businesses and MSPs across Europe: NOC support and fully managed IT infrastructure, delivered remotely. Contracts and data handling are GDPR-ready from day one.
Who actually works our account?
Every account is led personally by a senior network engineer. Additional engineers are hand-picked, trained on your SOPs and supervised. Nobody gets your network on their first day.
How fast can we go live?
Typically two to four weeks: documentation review, access setup, a shadow week alongside your team, then a supervised go-live. Speed depends mostly on how ready your runbooks are, and that gets reviewed with you too.
06:00 ET · Shift closed
Good morning.
Your queue is clean.
Tonight could be the last night you sleep with your phone on loud. Take the 2-minute fit check: nine questions, an honest verdict on whether an outsourced NOC fixes your nights, and the plan that fits. No pitch deck.